How will the reward deliveries roll out?
DIGITAL: We will send a survey in early/mid-March to collect near-final pledge details (after all add-ons are considered) through BackerKit at that time and give backers a weeks to finalise their pledge. This takes us into late March. At this point, all backers who have completed their survey and remitted final payment (if modified in BackerKit after the Kickstarter ends) will be sent an email with DriveThruRPG download codes for their digital rewards. People who do not complete the survey on time will be processed in waves on a regular basis – perhaps every week. We will then send out download PDF codes in these waves to backers, not daily as they come in. In other words, if you want your pledge rewards as soon as possible, please don’t delay completing the survey. PHYSICAL: At any point between when the BackerKit opens in March and we close the BackerKit (May, most likely), backers can complete the survey and input their shipping addresses and pledge details. Once we close the BackerKit, backers must email us directly to make any further changes to addresses or reward selection. If things proceed as expected, we will ship pledges to backers worldwide by June 2024.
Last updated: March 06, 2024 17:45
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.